Russell House :: Terms and Conditions

terms & conditions

Your booking must be for holiday purposes only. The property must not be used for business purposes (except by prior special arrangement – please contact 01584 8766560 for further information) or for gatherings such as weddings or parties. No camping.
You may not arrive before 4 pm on the first day of your booking and you must leave by 11 am on the last day.
Excluding babies in cots, the number of people sleeping in the property must not exceed 6 (+1 child, under 16, if confirmed on booking form), except by special prior arrangement - please contact for further information.
No pets are permitted - sorry.
No fireworks shall be taken onto, or let off from, the property.
Whilst the information in our price list is correct at the time of going to print, we reserve the right to change any of the prices, services, or other particulars contained in published information at any time before we enter into a contract with you. If there is any change, we will notify you before we enter into any contract.

Once we have accepted your booking and payment then required, a contract has been entered into, which includes these conditions, and those set out below and such a contract is governed by English law. Payment of all required amounts when they are due is the essence of the contract.
When you make a booking you warrant that you are over 21 years old, accept full responsibility for all persons who will use the property during the period booked and have read and understood the relevant part of our current Price List and the Booking Terms and Conditions.
The clauses of these terms and conditions shall operate on the basis that the terms and conditions and provisions contained within them shall be severable so as to have effect as separate and distinct rights, provisions and obligations independently of the others. In the event that any should be found by a Court of competent jurisdiction to be unenforceable, the unenforceable provision shall not affect the validity of the remaining terms and conditions, which will remain in force.

Provisional bookings made by telephone will remain firm provided we receive the amount due within the period agreed at the time of booking (usually one to seven days). Please note that any provisional bookings made by email need to be confirmed over the telephone, or by sending in the Booking Form, along with payment.
If your holiday starts within 12 weeks of the date you make your booking, you are required to pay the total price at the time of booking.
If your holiday starts more than 12 weeks from the date you make the booking, you are required to pay a deposit of £100.00.
If you pay a deposit, the balance must be received at least 12 weeks before the beginning of the period booked. We do not undertake to remind you and if we do not receive the balance when due, we shall, with regret, cancel your booking and make it available to others.

PLEASE NOTE: We reserve the right to refuse a booking at our sole and absolute discretion

Cheques shall be made payable to Mrs A. Payne.
Surety is refundable, (by cheque or by crediting the credit card used to pay the balance), within one week of departure but we may deduct from this sum the fair cost of making good damage, replacing breakages or extra cleaning if the property is not left in a similar condition to that which existed at the time of your arrival. If loss or damage exceeds the surety we may retain the full sum and seek further indemnity.

When you book, you agree to indemnify us against all loss and damage arising (including unreasonably large amounts of cleaning) directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any person or animal accompanying you, and without limitation of the foregoing to pay us forthwith upon written demand our costs in making good any such loss and damage and cleaning.
We shall not be responsible for any loss, or damage to any vehicle or belongings, or injuries sustained by you or any member of your party.